WebDoc-001  Consignor Drop Off Processing, Tracking, Display

Note – any dim text (gray) is not necessarily key information when working the counter.

Note – any yellow highlight is a recent change

Description Summary:

This process is the end to end procedure for handling consignor item drop offs, through displaying the selected items.

It includes receiving, selecting, storing/queuing, displaying, returning un-selected items, and tracking.

Tracking control revolves around 2 penflex folders behind the counter... "In Store", and "Finalized".

Most Important Points:

Be sure each bag dropped off has a C Items Received slip with it

Know how to respond to Consignor Questions during this process (detailed below)

Keep the Tracking Folders updated correctly for control

(Note – as of 8/30/09, Jenni Lynn has implemented a “to the floor queue” process for consignor selected items.

Items selected are queued, in consignor and date order, first in first out.

As floor space comes available, items move to the floor in that order.)

Details:

----------------------------------------------------------------------------------------------------------------------------------------------

Consignor drops off clothes

Ensure consignor has a consignor account on the POS, if not create one

Print C Items Received sheet for each bag dropped off

Put single sheet in each bag

Put single sheet in the In Store folder, in C# order

Put bagged items in back room

----------------------------------------------------------------------------------------------------------------------------------------------

Debbie picks up dropped off bags

----------------------------------------------------------------------------------------------------------------------------------------------

Debbie processes each consignor bag of items offsite

Copy one of the consignor bag sheets (later becomes the C# In Store folder sheet)

Select items

Enter all selected items into Inventory Entry files,

Batches of approximately 100

each with a specific file Q date in the file name

Q Inventory Entry files, first in first out sequence (for later merge, as floor space allows)

If consignor=JLC, donate all unselected items

If consignor=RETURN, bag all unselected items, with original C Items Received paper sheets

Immediately transport unselected returns back to the store for immediate consignor return

Put returns in back room, in consignor # order

Send email (primary) for consignor immediate pickup notification; use phone (secondary)

Update C In Store folder sheets

Note Inventory Entry file # where selected items are queued

If consignor unselected items with RETURN

note on In Store sheet "emailed" or "called" for non-selected return items pickup

highlight C# on sheets (showing return bag(s) ready

.          At this point, if a consignor asks:

Q  “Do I have any unselected returns to pickup?”

(Note – this Q will only occur from consignors=RETURN.  For any consignors=JLC, unselected items were donated.

A  Check In Store folder

If sheet found, with Debbie’s notes showing processed, and highlighted yellow… then see “Consignor comes in for pickup” below

If sheet found, but no notes or highlighting…

“Drop off not yet processed, we will notify you when returns are ready for pickup (if any).”

Q  “What did you select from my last drop off?”

Q  “I recently dropped off items, but my selected items are not on the floor yet.  When will they be?”

A  Check In Store folder

If sheet found, with Debbie’s notes showing processed… run C Item Accepted listing for the consignor

If sheet found, but no notes yet from Debbie…

“Drop off not yet processed, check back in a week or so.”

Q  “How long does it take to get my selected items to the floor?”

A  It depends on floor space availability, and where you fall in the Q.  Check back in a week or so.

----------------------------------------------------------------------------------------------------------------------------------------------

Consignor comes in for pickup

(Note – for consingnor=RETURN this process is used for both unselected Items, and expirations)

look in "In Store" folder, find consignor # sheet

If yellow highlight, pickup items are in store

Items are bagged, in the back

have consignor sign the In Store sheet, with "picked up"

put sheet in the Finalized Folder

If no yellow highlight, nothing to pickup yet

----------------------------------------------------------------------------------------------------------------------------------------------

Moving Q’d items to the floor  (as floor space allows)

Locate the next Q’d Inventory Entry file (by date, first in first out)

Locate the Q’d items in the file

Merge the Inventory Entry file(s) into the POS

Print tags

Dry container Q’d items to take back to the store, together with printed tags, and C In Store sheet (as a bundle)

Transport the Q’d bundle(s) back to the store

Steam

Apply tags

Put items to the floor

Replace all original C In Store sheets (with the new processed, noted sheets)

Note – at this point, a full list of what a consignor has In Store can be produced.

----------------------------------------------------------------------------------------------------------------------------------------------

Debbie will cruise the back room shelves each week

Any unselected return and expiration bags, shelved over 5 days, are donated

find the sheet in the In Store Folder, note "donated"  (so we can inform consignor they missed their return period)

put sheet in the Finalized Folder

----------------------------------------------------------------------------------------------------------------------------------------------

Debbie Purges old sheets in the Finalized folder each month